Shipping


Effective Date: 24.09.2024

At London Diagnostics Clinic, we prioritise the safe, timely, and secure delivery of all orders, including diagnostic kits and sensitive biological samples. This Shipping Policy outlines how we process, ship, and deliver products both in the UK and internationally.

1. Order Processing

  • Orders are typically processed within 1–2 business days once payment is confirmed.

  • Orders may be subject to verification for security, compliance, and accuracy.

  • Confirmation emails are sent once an order is processed and dispatched, including tracking information where applicable.

  • High-value or sensitive shipments (e.g., biological samples) may require additional verification to comply with regulatory and laboratory requirements.

2. Shipping Methods

2.1 Standard Shipping (UK)

  • Delivery within 2–5 business days.

  • Shipments are securely packaged to prevent damage and maintain confidentiality.

2.2 Express Shipping (UK)

  • Next-business-day delivery options available at checkout.

  • Ideal for urgent testing kits, documents, or legal samples.

2.3 International Shipping

  • We ship to selected international locations, including Europe, USA, Africa, and the Middle East.

  • Delivery times and costs vary depending on destination and shipping method.

  • Customers are responsible for customs, import duties, and local taxes.

  • For international shipments, we recommend contacting our team for a custom shipping quote.

3. Sensitive & Biological Sample Logistics

For blood, stem cells, or other biological samples, we provide secure, regulatory-compliant hand-carry logistics:

  • Handled by trained couriers following strict biosafety, chain-of-custody, and laboratory transport protocols.

  • Delivery timelines are coordinated individually to ensure sample integrity.

  • Customers must provide accurate collection details and ensure compliance with local and international regulations.

  • Our team provides full guidance on collection, packaging, and shipping requirements.

4. Shipping Costs

  • Fees depend on delivery method, destination, and the nature of the shipment.

  • Standard UK shipping costs are calculated at checkout.

  • Express, international, and hand-carry shipments incur additional fees.

  • Customs, import duties, or other regulatory charges are the responsibility of the customer.

5. Order Tracking

  • Tracking numbers are provided for all applicable shipments.

  • Sensitive or hand-carry shipments may include direct updates from our logistics team.

  • Customers are encouraged to monitor tracking to ensure smooth delivery.

6. Delivery Requirements

  • Ensure that shipping addresses are complete and accurate.

  • Delivery attempts may be rescheduled or redirected for incorrect addresses.

  • Signature may be required for sensitive, high-value, or regulatory-compliant shipments.

7. Delivery Issues

  • If your order is lost, damaged, or delayed, contact our customer service immediately.

  • For biological samples, we maintain full chain-of-custody documentation and coordinate with couriers and labs to resolve issues.

  • Refunds or replacement shipments may be provided at our discretion, depending on the product type and delivery circumstances.

8. International Shipping Considerations

  • Subject to local customs regulations and import restrictions.

  • Customers must verify that their country allows shipment of medical or diagnostic items.

  • Delays caused by customs inspections are beyond our control, but we provide support to facilitate clearance wherever possible.

9. Privacy & Confidentiality

  • All shipments are handled discreetly.

  • Customer and patient information is stored and transmitted in accordance with our Privacy Policy and GDPR standards.

  • Shipment labels and packaging do not disclose sensitive diagnostic details unnecessarily.

10. Contact Information

For shipping inquiries, international logistics, or hand-carry services:

Our team is available to provide custom quotes, guidance, and support for all UK and international shipments.